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 Care Navigation – Coming Soon

We are introducing an initiative to help people to find the most appropriate source of help when they call our practice or pop in to make an appointment.

This means that our specially trained receptionists may ask questions about why appointments are required.

You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.

Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs.

Our trained receptionists will be able to offer you the most appropriate help using the range of information they have access to.

 

EXTENDED ACCESS

 LUMLEY SURGERY WILL BE THE HUB FOR CHESTER LE STREET PRACTICES ON A  SATURDAY AND SUNDAY. OPENING TIMES ARE 8AM - 1PM.

PLEASE BOOK YOUR APPOINTMENT VIA PRACTICE MONDAY - FRIDAY 8-6

OR RING NHS 111 ON THE DAY

 

FRIENDS & FAMILY TEST - HAVE YOUR SAY - PLEASE FOLLOW LINK BELOW TO COMPLETE SHORT SURVEY.  http://www.elephantkiosks.com/software/north-durham-ccg/surveys/?sid=ndur_greatlumley_01_fft

ONLINE PATIENT ACCESS IS NOW AVAILABLE FOR ALL PATIENTS OVER 16 YEARS OF AGE WITH INTERNET ACCESS. THIS WILL INCLUDE ONLINE APPOINTMENT BOOKING, PRESCRIPTION REQUESTS AND ACCESS TO SOME OF YOUR PATIENT RECORDS INCLUDING ALLERGIES, MEDICATIONS & IMMUNISATIONS. PLEASE SPEAK TO A MEMBER OF THE RECEPTION TEAM FOR FURTHER ASSISTANCE THEN FOLLOW LINk www.patient.co.uk

THESE ARE LIMITIED TO DOCTOR (SELECT ROUTINE GP )APPOINTMENTS, ASTHMA AND BLOOD PRESSURE APPOINTMENTS AT PRESENT TIME

 

 

 

 

Winter Illnesses

Winter campaign launches with clear message from the region’s NHS – ‘Keep calm and look after yourself’ to combat those common winter illnesses 

 The NHS in the region is joining forces once again this year and urging North Easterners to ‘Keep calm and look after yourself’ to combat the usual winter coughs, colds, aches and illnesses that are common in usually healthy people at this time of the year.

 Clinical Commissioning Groups (CCGs) across the North East launch their annual winter campaign on Monday 17 November and are reminding people that many of the common winter ailments and illnesses people come down with at this time of year are easily treated at home or with advice from a pharmacist – with no need to see a doctor or nurse and keeping valuable appointments open for those who really need them.

 Backed by partner NHS organisations in the region, the campaign will run throughout the Christmas holiday period, traditionally the busiest time of the year for the NHS and targets people who are usually in good health and perhaps wake up one morning feeling under the weather and don’t know what to do.



 
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