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Noticeboard

 Care Navigation – Coming Soon

We are introducing an initiative to help people to find the most appropriate source of help when they call our practice or pop in to make an appointment.

This means that our specially trained receptionists may ask questions about why appointments are required.

You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.

Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs.

Our trained receptionists will be able to offer you the most appropriate help using the range of information they have access to.

 

EXTENDED ACCESS

 LUMLEY SURGERY WILL BE THE HUB FOR CHESTER LE STREET PRACTICES ON A  SATURDAY AND SUNDAY. OPENING TIMES ARE 8AM - 1PM.

PLEASE BOOK YOUR APPOINTMENT VIA PRACTICE MONDAY - FRIDAY 8-6

OR RING NHS 111 ON THE DAY

 

FRIENDS & FAMILY TEST - HAVE YOUR SAY - PLEASE FOLLOW LINK BELOW TO COMPLETE SHORT SURVEY.  http://www.elephantkiosks.com/software/north-durham-ccg/surveys/?sid=ndur_greatlumley_01_fft

ONLINE PATIENT ACCESS IS NOW AVAILABLE FOR ALL PATIENTS OVER 16 YEARS OF AGE WITH INTERNET ACCESS. THIS WILL INCLUDE ONLINE APPOINTMENT BOOKING, PRESCRIPTION REQUESTS AND ACCESS TO SOME OF YOUR PATIENT RECORDS INCLUDING ALLERGIES, MEDICATIONS & IMMUNISATIONS. PLEASE SPEAK TO A MEMBER OF THE RECEPTION TEAM FOR FURTHER ASSISTANCE THEN FOLLOW LINk www.patient.co.uk

THESE ARE LIMITIED TO DOCTOR (SELECT ROUTINE GP )APPOINTMENTS, ASTHMA AND BLOOD PRESSURE APPOINTMENTS AT PRESENT TIME

 

 

 

 

GDPR

https://www.youtube.com/watch?v=XVBHishpew8&feature=youtu.be

https://www.youtube.com/watch?v=XVBHishpew8&feature=youtu.be

Privacy Notice

Patient Privacy Statement

GDPR - How your information will be used

 

  1. As one of your health and social care providers, Great Lumley Surgery needs to keep and process information about you for normal health care purposes. The information we hold and process will be used for our management and administrative use only. We will keep and use it to provide health care and manage our relationship with you effectively, lawfully and appropriately, during your registration, whilst you are under our care, at the time when have been discharged or no longer under our care. This includes using information to enable us to comply with any service/performance contracts, to comply with any legal requirements, pursue the legitimate interests of (Practice name) and to protect our legal position in the event of legal proceedings. If you do not provide this data, we may be unable in some circumstances to comply with our obligations and we will tell you about the implications of that decision.

 

  1. As a business we may sometimes need to process your data to pursue our legitimate business interests, for example to prevent fraud, for administrative purposes or to manage your health care. We will never process your data where these interests are overridden by your own interests.

 

  1. Much of the information we hold will have been provided by you, but some may come from other internal sources, such as clinical and administrative staff, or in some cases, external sources, such as other health and social care providers.

 

  1. The sort of information we hold includes your contact details, your medical records; correspondence with or about you, for example information from other health and social care organisations, medications; records of appointments, visits and other attendances.

 

  1.  Where we record or process special categories of information relating to your health and social care records, racial or ethnic origin, religious, biometric data or sexual orientation, we will always obtain your explicit consent to those activities unless this is required by law or the information is required to provide healthcare.
  2. Where we are processing data based on your consent, you have the right to withdraw that consent at any time.

 

  1.  We may record computer and telephone/mobile telephone contacts.

 

  1. Other than as mentioned below, we will only disclose information about you to third parties if we are legally obliged to do so or where we need to comply with our contractual duties to you, for instance we may need to pass on certain information to our external health insurance schemes.


  1.  We may transfer information about you to other organisations for purposes connected with your healthcare or the management of Great Lumley Surgery business, such as Commissioning bodies, hospital trusts, health and social care services.

 

 

  1. In limited and necessary circumstances, your information may be transferred outside of the EU or to an international organisation to comply with our legal or contractual requirements. We have in place safeguards to ensure the security of your data. A copy of the safeguards can be obtained from the Practice.

 

  1.  Your personal data will be stored only for as long as we require it in relation to the purpose for which it was collected and/or processed.

 

  1.  If in the future we intend to process your personal data for a purpose other than that which it was collected we will provide you with information on that purpose and any other relevant information.

Your rights

 

  1. Under the General Data Protection Regulation (GDPR) you have a number of rights with regard to your personal data. You have the right to request from us access to and rectification or erasure of your personal data. You also have the right to restrict processing, object to processing as well as in certain circumstances the right to data portability.

 

  1. If you have provided consent for the processing of your data you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn.

 

  1. You have the right to lodge a complaint to the Information Commissioners Office if you believe that we have not complied with the requirements of the GDPR with regard to your personal data.

 

Identity and contact details of controller and data protection officer

 

Great Lumley Surgery is the controller and processor of data for the purposes of GDPR.

 

If you have any concerns as to how your data is processed you should contact:

 

the Data Protection Officer, please use the following Email: liane.cotterill@nhs.net

  

Or you can write to the DPO at: 

 

Liane Cotterill

Senior Governance Manager & Data Protection Officer

North of England Commissioning Support

Teesdale House

Westpoint Road

Thornaby

Stockton-on-Tees

TS17 6BL

 



 
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