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Noticeboard

 Care Navigation – Coming Soon

We are introducing an initiative to help people to find the most appropriate source of help when they call our practice or pop in to make an appointment.

This means that our specially trained receptionists may ask questions about why appointments are required.

You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.

Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs.

Our trained receptionists will be able to offer you the most appropriate help using the range of information they have access to.

 

EXTENDED ACCESS

 LUMLEY SURGERY WILL BE THE HUB FOR CHESTER LE STREET PRACTICES ON A  SATURDAY AND SUNDAY. OPENING TIMES ARE 8AM - 1PM.

PLEASE BOOK YOUR APPOINTMENT VIA PRACTICE MONDAY - FRIDAY 8-6

OR RING NHS 111 ON THE DAY

 

FRIENDS & FAMILY TEST - HAVE YOUR SAY - PLEASE FOLLOW LINK BELOW TO COMPLETE SHORT SURVEY.  http://www.elephantkiosks.com/software/north-durham-ccg/surveys/?sid=ndur_greatlumley_01_fft

ONLINE PATIENT ACCESS IS NOW AVAILABLE FOR ALL PATIENTS OVER 16 YEARS OF AGE WITH INTERNET ACCESS. THIS WILL INCLUDE ONLINE APPOINTMENT BOOKING, PRESCRIPTION REQUESTS AND ACCESS TO SOME OF YOUR PATIENT RECORDS INCLUDING ALLERGIES, MEDICATIONS & IMMUNISATIONS. PLEASE SPEAK TO A MEMBER OF THE RECEPTION TEAM FOR FURTHER ASSISTANCE THEN FOLLOW LINk www.patient.co.uk

THESE ARE LIMITIED TO DOCTOR (SELECT ROUTINE GP )APPOINTMENTS, ASTHMA AND BLOOD PRESSURE APPOINTMENTS AT PRESENT TIME

 

 

 

 

111

What to do when the GP practice is closed:

-  If you need medical help fast but it’s not an emergency call 111

-  If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

-  Calls to 111 are FREE from landlines and mobiles

-  NHS 111 is available 24/7, every day of the year

When to call 111

You should call 111 when:

· you think you need to go to A&E or to another NHS urgent care service

· your GP surgery is closed and you need healthcare advice

· you don’t know who to call for medical help.

When to call 999

Call 999 for life threatening emergencies such as:

· Major accident or trauma

· Severe breathlessness

· Severe bleeding

· Loss of consciousness

· Severe chest pain.

Out-of-hours services are provided during the following periods when the surgery is closed: Between 6pm – 8am weekdays and all weekend other than between 8.30am & 10.30 am Saturday morning

 

During normal practice opening hours, the practice remains your first point of contact for all routine requests.

NHS 111 – frequently asked questions

1. What is NHS 111?

·  NHS 111 is a new telephone service being introduced to make it easier for you to access local health services, when you have an urgent need.

·  If you need to contact the NHS for urgent care there are only three numbers to know; 999 for life-threatening emergencies; your GP surgery; or 111.

·  When you call 111 you will be assessed, given advice and directed straightaway to the local service that can help you best – that could be an out-of-hours doctor, walk-in centre or urgent care centre, community nurse, emergency dentist or late opening chemist.

·  NHS 111 is available 24 hours a day, 7 days a week, 365 days a year.

·  Calls from landlines and mobile phones are free.

2. How does it work?

·  Calling 111 will get you through to a team of fully trained call advisers, who are supported by experienced nurses.

·  They will ask you questions to assess your symptoms, and give you the healthcare advice you need or direct you to the right local service.

·  Where possible, they will book you an appointment or transfer you directly to the people you need to speak to.

·  If they think you need an ambulance, one will be sent just as quickly if you had dialled 999.

3. When do you use it?

You should call 111 if:

·  you need medical help fast, but it’s not a 999 emergency;

·  you don’t know who to call for medical help or you don't have a GP to call;

·  you think you need to go to A&E or another NHS urgent care service; or

·  you require health information or reassurance about what to do next.

4. Why should you use it?

·  NHS 111 will direct you straight away to the local service that can help you best.

5. How much do calls to NHS 111 cost?

·  Calls to the NHS 111 service are free from both landlines and mobile phones, so it won’t cost you a penny.

6. Is the NHS 111 service available 24/7?

·  Yes, NHS 111 is available 24 hours a day, 7 days a week, 365 days a year.

7. Who answers NHS 111 calls?

·  The North East Ambulance Service handles 111 calls for North East England in partnership with Northern doctors Urgent Care.

·  Calls are answered by fully trained call advisers, who are supported by experienced nurses.

8. Is the service available to people with a hearing impairment or communication difficulties?

·  People with communication difficulties or impaired hearing are able use the NHS 111 service via a textphone by calling 18001 111.

·  Calls are connected to the TextDirect system and the textphone will display messages to tell the user what is happening.

·  Typetalk Relay Assistant will automatically join the call and they will speak the users typed conversation to the NHS 111 call adviser and will type back the adviser’s conversation, so that this can be read this on the caller’s textphone display (or computer).

9. Is the service accessible to non-English Speakers?

·  The NHS 111 service uses a translation service so that it is accessible to people who do not speak English.

·  Callers who do not speak English should state the name of the language they want to conduct the conversation in and the interpreting service will be utilised.

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website