Comments & Complaints
Comments are always welcome and may be made to any of the Doctors. All comments are considered and, where appropriate, responded to on an individual basis.
Complaints should be made through the Practice Manager. They will be treated seri-ously and acknowledged, in writing, within two working days of receipt.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.