Practice Charter
This Practice aims, always to provide the best possible standard of health care for our Patients. We provide a complete range of services through primary care and take every opportunity to expand the range so that you will always have the maximum care available. The Practice Patients' Charter sets out a statement of what you can expect from us and what we ask of you in return, so that we can work in harmony together and maintain the aims we have indicated.
General
- We will treat you with respect and courtesy and help you to make the best use of our service.
- Any advice on treatment will be based on clinical need. We will always be willing to explain our findings and the advice we give including choices of treatment.
- We will maintain strict confidentiality over your details and will not divulge information even to a family member without your consent.
In return we ask you to
- Treat all staff with respect and courtesy.
- Accept that verbal or physical abuse will not be tolerated and could lead to removal from the practice list.
- Accept that your health is your own responsibility which we can help you with but can not take over for you.
- Learn from us how to deal with common ailments which do not need professional attention and how to lead a healthy life-style.
- Notify us of any change of address.
TELEPHONE ACCESS 3885600
- Calls will be answered and dealt with as quickly as possible during normal working hours. In emergencies, when the surgery is closed the answering machine will give you the Doctor¡'s contact number.
- Over the lunch time period there is usually only one member of staff answering telephones.
In return we ask you to
- Remain patient and keep calls as brief as possible.
- Avoid calling at peak times for non-urgent matters.