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Noticeboard

 Care Navigation – Coming Soon

We are introducing an initiative to help people to find the most appropriate source of help when they call our practice or pop in to make an appointment.

This means that our specially trained receptionists may ask questions about why appointments are required.

You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.

Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs.

Our trained receptionists will be able to offer you the most appropriate help using the range of information they have access to.

 

EXTENDED ACCESS

 LUMLEY SURGERY WILL BE THE HUB FOR CHESTER LE STREET PRACTICES ON A  SATURDAY AND SUNDAY. OPENING TIMES ARE 8AM - 1PM.

PLEASE BOOK YOUR APPOINTMENT VIA PRACTICE MONDAY - FRIDAY 8-6

OR RING NHS 111 ON THE DAY

 

FRIENDS & FAMILY TEST - HAVE YOUR SAY - PLEASE FOLLOW LINK BELOW TO COMPLETE SHORT SURVEY.  http://www.elephantkiosks.com/software/north-durham-ccg/surveys/?sid=ndur_greatlumley_01_fft

ONLINE PATIENT ACCESS IS NOW AVAILABLE FOR ALL PATIENTS OVER 16 YEARS OF AGE WITH INTERNET ACCESS. THIS WILL INCLUDE ONLINE APPOINTMENT BOOKING, PRESCRIPTION REQUESTS AND ACCESS TO SOME OF YOUR PATIENT RECORDS INCLUDING ALLERGIES, MEDICATIONS & IMMUNISATIONS. PLEASE SPEAK TO A MEMBER OF THE RECEPTION TEAM FOR FURTHER ASSISTANCE THEN FOLLOW LINk www.patient.co.uk

THESE ARE LIMITIED TO DOCTOR (SELECT ROUTINE GP )APPOINTMENTS, ASTHMA AND BLOOD PRESSURE APPOINTMENTS AT PRESENT TIME

 

 

 

 

outofhoursWhen We Are Closed

 

If its a life-threatening emergency call 999

If you need medical help but its not an emergency call 111

During normal prcatice opening hours, the practice remains your first point of contact

NHS 111 is the number to call when you need medical help fast but its not a life-threatening emergency. Calls to NHS 111 are FREE from landlines ans mobiles and is available 24/7, every day of the year

Call 111 when:

  • You think you need to go to A&E or another NHS urgent car service
  • Your GP sugery is closed  - you cannot wait until your surgery re-opens and you need healthcare advice

 

Call 999 for life-threatening emergencies such as:

  • Major accident or trauma
  • Severe bleeding
  • Severe Chest Pain
  • Suspected Stroke
  • Severe breathlessness
  • Loss of consciousness
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website