Noticeboard

Important Update: As of 18/09/2020 our phonelines between 12 and 2pm will be emergency calls only. We ask all medication is ordered online where possible. We are unable to take any medication requests before 10am.

Due to the recent local COVID outbreak we are restricting access to the building to help protect staff and patients. Please only come to the surgery if you have been invited to do so and only at the allocated time. All prescription requests must be done online or over the telephone and will be sent electronically to your nominated pharmacy. Due to the high volume of calls, all COVID related queries will be directed to the government website.

Unfortunately we are unable to offer COVID antibody testing at present

 

receptionWaiting Times

We would normally expect that patients are seen within 20 minutes of their appointment time and we will always try to keep patients informed if we are running late so that you can re-book your appointment if necessary.

In return we ask you to:

  • Appreciate that waiting times may be beyond our control. For example, if the doctor or nurse is called out on an emergency or at times of peak demand.
  • Attend punctually for surgery.
  • Appreciate the exact time of consultation cannot be assured.
  • Avoid calling for home visits immediately before or during evening surgery times; except in an emergency.
  • Cancel if you are unable to attend and to re-book your appointment if desired.

Please note if you are 4 minutes late for your appointment the system automatically marks your appointment as a "did not attend" also known as a DNA.  Once the system has done this, it is at the discretion of the clinician if you are able to be seen or if your appointment needs to be rearranged. Thank you for your cooperation. 

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