Patient Participation Group

Would you like to have a say about the services provided at Lumley Surgery?

The Patient Participation Group (PPG) is an informal group of patients who meet approximately 4 times per year to discuss how the practice is doing and what can be done to improve the quality of the service. Anyone interested in expressing their views is very welcome to join the group - in fact the more members the better! But if attending meetings is not for you, you can still be involved. By joining our email group, you can send in your views for discussion at the regular face-to-face meetings. You will get minutes of the meetings which show the decisions and actions taken by the PPG. 

Your opinions are important to us so if you would like to join the group, please complete the form below and return the form to reception for the attention of Helen King (Practice Manager). 

Patient Participation Group Questionnaire

The information you supply us will be used lawfully in accordance with the Data Protection Act 1998. The DPA gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly. 

Friends and Family Test (FFT)

Your opinion of our service is very important to us. We want every patient's experience to be excellent, and we use the Friends and Family Test to understand what matters most to our patients and their carers or family members. 

Take our Friends and Family Test Survey

The Friends and Family Test is a national initiative which began in 2013, so called because patients were asked if they would recommend a GP surgery, hospital ward or department to friends and family if they needed similar care or treatment. 

The survey name remains the same, but, following a review in 2018/19, the survey now asks the question: "Overall, how was your experience of our service?"

You can rank you answer from 'very good' to 'very poor'. You'll have the opportunity to explain your score by adding comments, and you may also be asked some follow-up questions. This is important because service providers can only make changes if they know exactly what is or is not working. 

Your responses are free and anonymous. You will not be identified from your feedback.

Put us to the test... the NHS Friends and Family Test - video

Friends and Family Test (FFT) - nhs.uk

Other ways to give feedback

There are also other ways to give your feedback:

• By telephone
• In writing
• Ask staff for a paper copy of the Friends and Family Test questionnaire

Survey Details 

You should be asked to give your feedback after your visit by text message or you can complete a paper form whilst at the surgery, speak to staff or telephone us.

Possible responses to the question asking you to review the overall service you have received range from 'very good' to 'very poor'. You will also have an option to give a reason for your rating and any other comments. A friend or family member or carer is welcome to answer the question if you're unable to. 

Throughout this feedback, we can hear about your experience in our surgery. We share the results of the survey with staff. Positive feedback helps staff to know what makes a difference to patient care. When the feedback is less positive, we learn where potential improvements is needed.

Other formats

If you require the survey in another format, such as a language other than English, British Sign Language or Easy Read, please contact us. 

What to do if you do not wish to take part? Please let us know. 

If you do not want to be contacted for feedback by text message, please tell us and we will opt you out of the service.