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 Care Navigation

We have introduced an initiative to help people to find the most appropriate source of help when they call our practice or pop in to make an appointment.

This means that our specially trained receptionists may ask questions about why appointments are required.

You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.

Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs.

Our trained receptionists will be able to offer you the most appropriate help using the range of information they have access to.

 

EXTENDED ACCESS

 LUMLEY SURGERY WILL BE THE HUB FOR CHESTER LE STREET PRACTICES ON A  SATURDAY AND CESTRIA HEALTH CENTRE (WHITEHILL WAY, CH-LE-ST) ON A SUNDAY. OPENING TIMES ARE 8AM - 1PM.

PLEASE BOOK YOUR APPOINTMENT VIA PRACTICE MONDAY - FRIDAY 8-6

OR RING NHS 111 ON THE DAY

WE CANNOT ACCEPT WALK IN PATIENTS DUE TO GP INDEMNITY

 

FRIENDS & FAMILY TEST - HAVE YOUR SAY - PLEASE FOLLOW LINK BELOW TO COMPLETE SHORT SURVEY.  http://www.elephantkiosks.com/software/north-durham-ccg/surveys/?sid=ndur_greatlumley_01_fft

ONLINE PATIENT ACCESS IS NOW AVAILABLE FOR ALL PATIENTS OVER 16 YEARS OF AGE WITH INTERNET ACCESS. THIS WILL INCLUDE ONLINE APPOINTMENT BOOKING, PRESCRIPTION REQUESTS AND ACCESS TO SOME OF YOUR PATIENT RECORDS INCLUDING ALLERGIES, MEDICATIONS & IMMUNISATIONS. PLEASE SPEAK TO A MEMBER OF THE RECEPTION TEAM FOR FURTHER ASSISTANCE THEN FOLLOW LINk www.patient.co.uk

THESE ARE LIMITIED TO DOCTOR (SELECT ROUTINE GP )APPOINTMENTS, ASTHMA AND BLOOD PRESSURE APPOINTMENTS AT PRESENT TIME

 

New Ordering Prescription Presentation

Go to Prescriptions tab to view the presentation of ordering prescriptions.

 

 

 

  • CORONAVIRUS

  • ADVICE FOR PARENTS OF UNWELL CHILDREN

    DUE TO THE INCREASED RISK TO STAFF AND PATIENTS WE ARE TRYING TO REDUCE FOOTFALL WITHIN THE PRACTICE THEREFORE AS FROM TUESDAY 24TH MARCH OUR DOORS WILL BE LOCKED.

    ANYONE WHO HAS BEEN TRIAGED AND BEEN ASKED TO COME IN WILL NEED TO RING THE DOOR BELL.

    PLEASE ENSURE YOU FOLLOW THE CURRENT GUIDELINES AROUND SOCIAL DISTANCING

    ALL PRESCRIPTION REQUESTS SHOULD BE DONE ONLINE  -  WE ARE ALSO TAKING THESE REQUESTS OVER THE PHONE TEMPORARILY - PLEASE NOMINATE YOUR PHARMACIST SO PRESCRIPTIONS CAN BE PROCESSED ELECTRONICALLY

    Please see the messages below on prescribing issues related to COVID-19 that are being shared with practices via the CCGs daily COVID-19 newsletter.

  •  Respiratory Rescue Packs

    There has been much activity on social media providing false news on the need for respiratory rescue packs for asthma patients. Please note the clinical advice below:

    For asthma: patients should not be provided with rescue packs, they need to seek medical assistance as per their asthma action plan i.e. Moderate asthma:  ask for GP appointment (which would be triaged on phone re COVID-19 first)

    Acute severe asthma: patient would need 999 call.

    COPD patients: routine rescue packs should not be given/re-issued without the clinician having a very explicit conversation with the patient distinguishing between symptoms of COVID-19 (for which a rescue pack could actually cause harm) vs symptoms of COPD exacerbation (which of course would be appropriate). 

  •  

    Call NHS 111, stay indoors and avoid contact with other people immediately if you or a family member has travelled  in the last 14 days to the UK from:

    • Hubei province in China in the last 14 days, even if you do not have symptoms
    • Iran
    • Special Care zones in South Kora (Daegu, Cheongdo, Gyeongsan)
    • Italy since 9th March
    • other parts of mainland China outside of Hubei province or South Korea, Hong Kong, Japan, Macau, Malaysia, Singapore, Taiwan, Cambodia, Laos, Myanmar or Vietnam or Thailand in the last 14 days and have a cough, high temperature or shortness of breath (even if your symptoms are mild)

     

    Stay at home for 7 days if you have either:

    • a high temperature
    • a new continuous cough

    Do not go to a GP surgery, pharmacy or hospital.

    You do not need to contact 111 to tell them you're staying at home.

     

     

    Use the NHS 111 online coronavirus service if:

    • you feel you cannot cope with your symptoms at home
    • your condition gets worse
    • your symptoms do not get better after 7 days

    Only call 111 if you cannot get help online.

    Stay At Home advice can be found here

     

     

    Everyone is being reminded to follow Public Health England advice to:

    • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
    • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
    • Avoid touching your eyes, nose and mouth with unwashed hands.
    • Avoid close contact with people who are unwell.

    More information can be found on the NHS website here



    DO NOT ATTEND THE SURGERY, PHARMACY or HOSPITAL

     

     If you are looking for information on the coronavirus outbreak please go the NHS page on coronavirus or the information on GOV.UK.

     

    PLEASE NOTE SURGERY INFORMATION:

    • ALL appointments are being triaged by telephone
    • NO walk-ins are allowed at present
    • All On-line appointment bookings are currently suspended due to the patient safety screening process - Please contact the surgery by telephone to make an appointment. 

    PLEASE SEE PRESCRIBING SECTION FOR YOUR MEDICATION REQUESTS 

Great Lumley Surgery

Website 1

Great Lumley Surgery

North Durham CCG                    

CQC Overall Rating

 Website 2

Rated - October 2016

 

 

STAFF TRAINING DAYS

Welcome to Great Lumley Surgery Online

Please note this is a secure website

The doctors and staff at Lumley surgery are proud to offer the highest standard of patient-centred healthcare.  We provide many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

When We Are Closed                                                               

Dial 111 to contact duty doctor services. You may be advised by phone, visited or invited to attend the out of hours centre at University Hospital of North Durham. For more information seleect 111 to right of screen

 

(Site updated 11/05/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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